Frequently Asked Questions
- How do I book a home?
You can either make a booking directly on this website by using the "check availability box" to the left. Or you can call our office at 406-640-0350 and we will be glad to help you.
Is booking online secure?
We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Can I bring my pet with me?
We offer several homes, some of which allow pets and some do not. You can either look at our properties online by clicking on the "vacation rentals" tab above and see if the home you are looking at allows pets. Or you can call our office at 406-640-0350 and a receptionist would love to help find a home that is just right for you and your pet.
What are the benefits of a vacation home rental?
Our vacation homes are stocked in such a way that you always feel like you are coming "home" to your "vacation home" rather than returning to a small hotel room. Our homes have full kitchens, with some homes having game rooms, hot tubs and BBQ grills. You will be able to enjoy a full service home while you are on vacation rather than a small, cramped hotel room.
Where do I check in?
Check in time is 4:00 PM unless we have approved an earlier check-in. It is possible your home won't be ready prior to 4:00 PM so please communicate your arrival time with our staff. We want to create a great impression and arriving prior to us inspecting your home can create problems. You will proceed directly to your property using the driving directions we have provided. We will arrange a time to meet you at the property. GPS is not reliable so it is important that you print your directions. If you find you have forgotten these, each property has a Google Map on our site under the property's listing.
How do I get keys to my property?
Three days prior to your arrival you will be provided with the driving directions and check in process for your property. Most properties are key-less entry using your reservation specific lock code. If there are any keys needed for your stay, they will be provided to you. Please return all keys upon departure to prevent a fee to have the property re-keyed.
When is departure time?
The check-out time is 10:00 AM, sharp. If possible we will grant late check-outs for a fee. You MUST CALL or EMAIL and get written approval for a late check out. This can be done 48 hours prior to departure. Note: this can only be extended on homes that do not have an arrival that same day.
Is there a cleaning fee for homes?
Yes, a one time cleaning fee is charged for each guest stay. The amount of this fee is based on the bedrooms, baths and overall size of the accommodation you select.
Do I need to bring linens?
No, all of our vacation rentals have professionally laundered, high quality sheets and towels.
Do you provide paper products, soaps and other household supplies?
Yes - our vacation rentals are furnished with a supply of paper and soap products for use during your stay. This includes paper towels, toilet paper, face tissue, bath gel, dishwashing soap, garbage bags, windex, a clean sponge and laundry soap. Cling wrap and foil are also provided. Most homes have a basic supply of spices, but we do not stock pantries. There are coffee filters, an a limited supply of coffee.
Washers & Dryers?
Some of our properties have a washer and dryer available. Dryer sheets, stain remover and laundry soap are provided. For those properties without an on-site washer and dryer, we suggest dropping your laundry off at Swan Cleaners and Laundry for their "wash and fold" services. They are located at 520 Madison Avenue.
Is housekeeping available?
Each home is thoroughly cleaned and prepared prior to your arrival. Cleaning services during your stay may be available for an additional fee. Please inquire.
Can I bring my pet?
Unfortunately most of our properties are not pet friendly. If you have a small dog under 20 pounds we have a few properties that will consider your pet. Please inquire.
Is there room to park my RV?
Your vacation rental home is not able to accommodate RV, trailer or camper parking. Please let us know if that will be your only mode of transportation and we will direct you to an area to park your RV, trailer or camper away from your home. They may not be occupied while parked on-site.
Where is your town located?
West Yellowstone, Montana is the West Entrance to Yellowstone National Park. We are just 10 miles from Idaho, and 2 miles from Wyoming. Big Sky, Montana is approximately an hour north of us. Island Park, Idaho is less than an hour drive.
What is the nearest airport?
In the summer months, June 1-October 1, our airport (WYS) in West Yellowstone is open. Outside of that time frame, Bozeman (BZN) is 90 miles north and Idaho Falls (IDA) is 110 miles southwest. If you have questions about which airport to fly in and out of, please feel free to call.